eLearning FAQs: Find Answers to Your Questions about Our eLearning Courses

What is GenShift?

GenShift is a comprehensive eLearning course focused on generational diversity in the workplace. It explores how different generational experiences shape behaviors, preferences, and workplace dynamics. The course is designed to build understanding, reduce conflict, and enhance collaboration across generational divides.

Who created GenShift?

GenShift was developed by SunShower Learning in collaboration with Dr. Katherine Jeffery, a renowned expert in multi-generational workplaces and organizational behavior. The course reflects her Ph.D. research and extensive consulting experience.

Why is generational diversity important in the workplace?

Generational diversity fuels teams with unique perspectives and skills, but also creates tension from differing work styles and values. While 80% of workplace tensions arise from generational differences, fewer than 5% of organizations address them. GenShift helps you harness these differences for stronger innovation, collaboration, and growth. When your employees use GenShift skills, generational diversity becomes a powerful driver of success.

What topics does GenShift cover?

Introduction to generations

An overview of each generation (Traditionalists, Baby Boomers, Generation X, Millennials, and Generation Z) and their defining experiences.

Generational preferences and tendencies

How each generation approaches leadership, communication, learning, change, conflict, and technology.

Addressing generational tension

Practical strategies and scenarios to build cohesive, multi-generational teams and resolve generational conflicts.

What will be taught?

Understand generational traits

Gain insights into workplace behaviors shaped by each generation’s defining world events, upbringing, education, values, dreams, and expectations for success.

Identify root causes of tension between generations

Recognize and address generational conflict constructively.

Implement practical strategies

Learn techniques to enhance collaboration and reduce friction.

Improve communication

Discover the communication styles and technologies preferred by each generation to enhance cross-generational interactions and boost productivity.

Leverage generational strengths

Transform diversity into a competitive advantage.

What is the overall course structure?

GenShift comprises four comprehensive modules:

Defining the Generations

Background and core values of each generation

Roots of Generational Tension

Analysis of workplace conflicts

Lessons from Dr. Jeffery’s Research

Insights from intergenerational studies

Skills and Strategies for Teamwork

Practical tools for building cohesive teams

Course highlights:

  • Generations in the Wild – 14 real-life video scenarios with expert commentary

  • Interactive Features – Personal assessments, team audits, and engaging activities like GenShift Bingo

  • 63+ Practical Strategies – Actionable techniques for navigating generational dynamics

  • Professional Development Credits – Earn HRCI and SHRM general credits

How long does the course take?

GenShift is a thorough 3-hour masterclass that is highly organized for flexibility. Learners can complete it in its entirety or focus on the sections most relevant to their roles and interests. The course is designed for self-paced learning, allowing individuals to progress at their own convenience and revisit content as needed. The flexible navigation supports diverse learning preferences while providing comprehensive insights for effectively managing generational dynamics.

Why Choose GenShift?

  • Expert-led instruction – Dr. Katherine Jeffery’s generational research and leadership expertise

  • Engaging content – Real-world scenarios, interactive activities, and reflective exercises

  • Flexible learning – A comprehensive eLearning course with individual and organizational options

  • Proven impact – Effective strategies applied across diverse organizations

  • Award-winning – Gold Vega Award for excellence in eLearning courses

What makes GenShift different from other generational training programs?

GenShift goes beyond basic generational stereotypes by providing:

  • Research-backed insights

  • Practical tools and strategies for immediate application

  • Interactive scenarios and real-world examples

  • A focus on building skills to navigate generational dynamics effectively

What real-world impact can GenShift have?

Teams that embrace generational diversity exceed performance expectations 75% of the time. Age is now the top diversity issue in the workplace (The Economist).

How GenShift Helps

GenShift equips organizations to turn generational diversity into a competitive advantage. By fostering understanding and collaboration, GenShift:

  • Reduces workplace tensions

  • Improves communication

  • Boosts employee engagement

  • Increases productivity

Boost Recruitment and Retention

Since 87% of millennials value professional development (Gallup), GenShift can strengthen retention and recruitment strategies.

Who is the target audience for GenShift?

GenShift is designed for leaders, managers, human resource professionals, and employees at all levels who want to enhance their understanding and management of generational diversity.

  • HR Professionals and Training Managers

  • Corporate Leaders and Executives

  • Team Leaders and Managers

  • Diversity, Equity, and Inclusion Specialists

  • Employees seeking professional development

How is GenShift delivered?

GenShift is available as an eLearning course that can be hosted on your organization’s Learning Management System (LMS) or accessed via SunShower Learning’s platform. The course includes interactive elements, knowledge checks, and scenario-based learning.

How can GenShift be experienced?

  • Individual Enrollment – One-month access for self-paced learning

  • Organizational Licensing – Install the SCORM file on your LMS or use SunShower Learning's LMS

Is GenShift customizable?

Yes, GenShift can be tailored to fit your organization’s specific needs. SunShower Learning offers customization options, including branding, unique scenarios, and industry-specific content.

What resources are provided with the GenShift course?

The GenShift course comes with a comprehensive set of resources, including:

  • A workbook of exercises

  • Downloadable PDFs for putting the skills into action

Does GenShift qualify for professional development credits?

SunShower Learning is an official Recertification Provider for SHRM-CP/SCP, offering three credits. We are also a certified Recertification Provider for HRCI. Upon completion, you will receive three credits.